Below is a range of skills we might look for in a candidate, depending on the role of course 😊.
If you think you have what we’re looking for, then we would love to hear from you. With bright, you can be part of something good not just for you but for the planet too!
- Ability to deliver technical advice and instructions to customers joining our service
- Previous experience with CRM systems and updates
- Previous experience of giving general assistance and information including billing queries, service usage, new account set up and assistance to support vulnerable customers
- Previous experience using multi-platform communication system, telephone, web-chat & email combined preferred
- Previous experience and knowledge of GDPR, following regulation and compliance guidelines
- Minimum of 2 years working experience in a customer service environment
- Previous experience working within the energy industry is beneficial but not essential!
- A drive to grow and learn with us!